Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been processed, you will receive:

  • An order confirmation email
  • A shipping confirmation email containing your tracking information

Shipping & Delivery

We proudly ship to customers worldwide.

Estimated Shipping Timeline

  • Processing Time: 1–2 business days
  • Delivery Time: 7–12 business days
  • Total Estimated Delivery: 8–14 business days

While most orders arrive within the estimated timeframe, delivery times may vary depending on destination, customs procedures, weather conditions, and carrier operations.

Please note that all delivery estimates are provided in good faith and cannot be guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Tracking information may take up to 3–5 business days to become active after shipment confirmation.

Customers can track their orders using the carrier's tracking page or third-party tracking platforms such as 17Track and AfterShip.

Customs, Duties & Taxes

For international shipments, customs duties, import taxes, and related fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in product prices or shipping costs unless otherwise stated.

We are not responsible for delays caused by customs clearance procedures.

Shipping Delays

Although we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Peak holiday seasons
  • High order volumes
  • Severe weather conditions
  • Customs inspections
  • Carrier disruptions

If your order has not arrived within 20 business days after dispatch, please contact our support team and we will gladly assist you.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged item(s) and packaging (if applicable)

After reviewing the case, we will work with the shipping carrier and provide an appropriate resolution, which may include a replacement or refund where applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is submitted, please contact us as soon as possible. While we will do our best to update the information before dispatch, we cannot guarantee modifications once an order has entered processing.

We are not responsible for orders delayed, lost, or returned due to incorrect shipping information provided by the customer.

Contact Us

If you have any questions regarding your order or shipping information, our support team is here to help.

Email: support@yourstore.com

Response Time: Within 24–48 business hours

We appreciate your trust and look forward to delivering your order.